Corporate social responsibility is concerned with profit as well as people and the planet. The term refers to the impact of a company and how the business can improve its impact and role within the community without damaging the environment.
According to the Corporate Responsibility Officers Association (CROA), corporate responsibility officers are strategists or ambassadors responsible for commitment to corporate responsibility (CR) across the organisation, among other things. A report from CROA shows that only 42% of businesses have dedicated CR officers.
GreenBiz says that the role of the CR officer has evolved over the years, from being merely a grant maker to acting as the social conscience in an organisation. CR officers typically interact with internal and external stakeholders on matters that concern the social and environmental impact of the business. Much of the CR officer’s work is based in the community and involves community engagement.
According to studies by The Council on Foundations and Boston College Centre for Corporate Citizenship, communication skills are essential for these roles. The officer should be a charismatic and persuasive individual in the organisation: they should be able to engage people within and outside the organisation. An ability to manage complexity, work in non-profit environment, and understand business issues and social needs is also essential.